Refund and Cancellation Policy

Effective Date: 4/18/2025

Thank you for subscribing to our services at IDOM ENTERPRISES LLC.

We are committed to delivering high-quality AI-powered solutions and software tailored to your needs. Please read our Refund and Cancellation Policy carefully.

1. No Refunds

All purchases and subscriptions made through our platform are final and non-refundable, including but not limited to:

• Subscription fees (monthly or otherwise)
• One-time service fees
• Hardware/software bundles
• Setup or customization fees

Once a payment is successfully processed, no refunds will be issued, regardless of usage or satisfaction.

2. Monthly Subscription Model

Our services operate on a monthly auto-renewal basis. Your subscription will renew each month until you cancel.

You are responsible for any recurring charges unless and until you cancel your subscription.

3. Cancellation Policy

You may cancel your subscription at any time by logging into your account or contacting our support team.

• Cancellations will apply to the next billing cycle
• The current billing cycle will not be refunded
• You will retain access to the Services until the end of the paid billing period

4. Exceptional Circumstances

We do not typically offer refunds under any circumstances. However, in rare situations involving technical errors or unauthorized transactions, you may contact our support team within 7 days of the transaction for review.

Approval of such exceptions is at the sole discretion of IDOM ENTERPRISES LLC.

5. Hardware Returns

If any of our physical hardware products are defective upon delivery, you must notify us within 5 business days to be eligible for a replacement.

Returns are not accepted for non-defective items or due to a change of mind.

Shipping costs for replacements will be handled on a case-by-case basis.